HOW TO MAKE A COMPLAINT
The Township of Lanark Highlands has procedures for receiving and handling complaints from citizens who are dissatisfied with service, actions or lack of action by a Township department or staff member. We recommend you first speak directly with the service area where you have an issue, in person or by telephone or by email. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.
If you are not satisfied with how your verbal complaint is handled you can submit a written complaint by completing this form and emailing it to
Municipal Complaint Form
TIMELINE
The Clerk will contact you to acknowledge this complaint in the next 1 to 5 business days after receiving this completed form. The Clerk will forward the complaint on to the Investigating Staff Employee who will respond within 30 days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.
NOTICE OF COLLECTION
The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act {MFIPPA}. The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about this collection can be directed to the
Clerk's Department,
Township of Lanark Highlands,
75 George Street,
Lanark, ON KOG lKO
