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HOW TO MAKE A COMPLAINT
The Township of Lanark Highlands has procedures for receiving and handling complaints from citizens who are dissatisfied with service, actions or lack of action by a Township department or staff member. We recommend you first speak directly with the service area where you have an issue, in person or by telephone or by email. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.
If you are not satisfied with how your verbal complaint is handled you can submit a written complaint by completing this form and emailing it to
Municipal Complaint Form
TIMELINE
The Clerk will contact you to acknowledge this complaint in the next 1 to 5 business days after receiving this completed form. The Clerk will forward the complaint on to the Investigating Staff Employee who will respond within 30 days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.
NOTICE OF COLLECTION
The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act {MFIPPA}. The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about this collection can be directed to the
Clerk's Department,
Township of Lanark Highlands,
75 George Street,
Lanark, ON KOG lKO
Mayoral powers under the Municipal Act (as applicable to the Reeve)
Under Part VI.1 of the Municipal Act, the Reeve has the following special powers and duties as the head of City Council:
- Appointing the municipality’s Chief Administrative Officer.*
- Hiring certain municipal department heads and establishing and reorganizing departments.*
- Creating committees of Council, assigning their functions and appointing the chairs and vice-chairs of committees of Council.*
- Proposing the municipal budget, which would be subject to Council amendments and a Mayoral veto and Council override process.
- Vetoing certain bylaws if the Reeve is of the opinion that all or part of the by-law could potentially interfere with a provincial priority.
- Bringing forward matters for Council consideration if the Reeve is of the opinion that considering the matter could potentially advance a provincial priority.
*The Reeve may choose to delegate these specific powers and duties.
The Reeve is required to exercise these powers in writing and make them available to the public, subject to the Municipal Freedom of Information and Protection of Privacy Act. A public listing of Mayoral Decisions and Directions is available in the chart below.
Mayoral decisions and directions
2025
| Date | Number | Subject Matter |
|---|---|---|
| 13 May 2025 | 2025-01 | Decision re: Notice for Approval of By-Laws |
| 27 May 2025 | 2025-02 | Decision re: Notice for Approval of By-Laws |
| 10 June 2025 | 2025-03 | Decision re: Notice for Approval of By-Laws |
| 10 June 2025 | 2025-04 | Decision re: Chief Administrative Officer Powers |
| 10 June 2025 | 2025-05 | Decision re: Organizational Structure Powers |
Additional Info
- First Name Joe
- Last Name Bingley
- Title Public Works Operations Supervisor
Additional Info
- First Name Rhonda
- Last Name Whitmarsh, CPA, CA
- Title Treasurer
- Phone Ext. 225
- Email Prefix lhtwptreasurer
The Township of Lanark Highlands is committed to providing excellent customer service and has established a Complaint Policy and process to enable the Township to promptly and effectively address program and service delivery concerns raised by members of the public.
If you have a complaint, talk to us first. If you are unsatisfied with our answer and service, you can complete a Complaint Form and submit it to the Township Clerk for action.
The complaint process covers all Township staff, services, programs, and facilities including our contractors and consultants working on behalf of the Township
The process does not cover complaints in the following areas:
- Requests for Services for the Public Works Department. Complaints such as snow plowing, and potholes are fairly routine across all municipalities. You can contact the Public Works Department directly at 613-259-2359.
- Members of Council, Committees, or Local Boards (as they are governed by the Council Code of Conduct and Integrity Commissioner). Forms are on the Township website.
- Decisions made by Council, Committees, or Local Boards. You can submit a letter to the Township and it will be placed on a Committee of the Whole agenda for consideration.
- Issues that have statutory review and appeal processes (including but not limited to Municipal Freedom of Information Requests, Development Charges, Land Use Planning, By-law Notices, etc.);
- Civil Matters
- Requests for Accommodation (governed by the Township’s Accessible Customer Service/ IASR Policies)
- Anonymous, Frivolous or Vexatious complaints
- Insurance Claims
Once you fill out the Complaint Form, you can either drop it off at the Township Office or email it to .
For agendas and minutes from previous years, please scroll down the page to "Past Meetings" and use the filter to find the year you are looking for.
More...
Additional Info
- First Name Suzanne
- Last Name Charbonneau-Dent, P.Eng., MPA
- Title CAO
- Phone ext. 222
- Email Prefix
Additional Info
- First Name Dave
- Last Name Smith
- Title Deputy Fire Chief
- Phone 613-791-0006
- Email Prefix lhdeputyfire
Additional Info
- Title Deputy Fire Chief
- Phone Ext. 251
- Email Prefix dctraining
This is the official website providing information regarding the 2022 Municipal/School Board Trustee Election for the Township of Lanark Highlands.
Please check back regularly as the website will be updated as new information becomes available.
The Municipal Election Day is Monday, October 24th, 2022. All votes will be cast electronically using the internet and telephone starting on Monday, October 17th.
2022 Election Results by Ward (October 27, 2022)
2022 Election Participation Rates (October 27, 2022)
2022 School Board Trustee Election Results - English Public (October 26th, 2022)
Declaration of Municipal Election Results (October 25, 2022)
2022 Unofficial Municipal Election Results (October 24, 2022)
2022 Unofficial School Board Election Results (October 24, 2022)
Notice of Voter's List (August 31st, 2022)
Notice of Election Information (August 23, 2022)
Declaration of Acclamation to Office – Municipal Election (August 22, 2022)
Declaration of Acclamation to Office – School Board Election (August 22, 2022)
Tax Insert 2022 election Notice (July 6, 2022)
Notice of Nomination for Office (April 4, 2022)
Tax Insert 2022 Election Notice (January 12, 2022))
Notice of Nomination for Office (December 1, 2021)
The Municipal Elections Act, of 1996 makes it mandatory for municipalities to establish a Compliance Audit Committee to deal with complaints regarding election campaign financing in relation to candidates and registered third parties for each election and to consider reports from the Clerk citing apparent instances of over-contributions.
An elector who is entitled to vote in an election and believes on reasonable grounds that a candidate or a registered third party who is registered in relation to the election in the municipality has contravened a provision of the Act relating to election campaign finances may apply for a compliance audit of the candidate's or registered third party's election campaign finances, even if the candidate or registered third party has not filed a financial statement.
Municipalities must appoint a Committee by October 1 of an election year and the appointment is for the term of the new Council.
Additional Information
- Joint Compliance Audit Committee - Membership Ad
- Joint Compliance Audit Committee - Membership Application Form
- Joint Compliance Audit Committee - Terms of Reference
- Joint Compliance Audit Committee - Application for Compliance Audit
Candidate Financial Statement (2022 Election)
As per section 88 (9.1) of the Municipal Elections Act, 1996, candidate financial statements filed shall be made available for viewing by the public on a website:
|
Office |
Candidate |
Form 4 |
|
Reeve |
Peter McLaren |
|
|
Reeve |
James Parsons |
|
|
Reeve |
Wesley Pugh |
|
|
Deputy Reeve |
Bill King |
|
|
Deputy Reeve |
Dennis Munroe |
|
|
Deputy Reeve |
Adam-Michael Peters |
|
|
Councillor Ward One |
Ronald Closs |
|
|
Councillor Ward Two |
Rachael Heleniak |
|
|
Councillor Ward Two |
Daniel Keating |
|
|
Councillor Ward Two |
Steve Roberts |
|
|
Councillor Ward Three |
Ryan McMurrer |
|
|
Councillor Ward Three |
Allison Vereyken |
|
|
Councillor Ward Four |
Gregory Drew |
|
|
Councillor Ward Four |
Mike Ford |
|
|
Councillor Ward Four |
Marina Summers |
|
|
Councillor Ward Five |
Jeannie Kelso |
|
Form LC68 - COMPLIANCE REPORT CANDIDATES
Registered Third Party Financial Statements (2018 Election)
As per section 88 (9.1) of the Municipal Elections Act, 1996 registered third-party financial statements filed shall be made available for viewing by the public on a website:
|
Registered Third Party |
Contact Person |
Form 8 |
Candidate Information Sessions
|
Session One Thursday, July 7, 2022 6:30 p.m. to 9:30 p.m. Lanark County Administration Building 99 Christie Lake Road, Perth |
Session Two Thursday, July 21, 2022 6:30 p.m. to 9:30 p.m. Town of Carleton Place Arena (Upstairs) 75 Neelin Street, Carleton Place |
Who can be a Candidate?
To run for municipal office you must be nominated and qualify.
To be a qualified candidate you must be:
- a Canadian Citizen; and
- at least 18 years old; and
- reside in the Township of Lanark Highlands or be the owner or tenant of land in Lanark Highlands or the spouse of an owner or tenant of land in Lanark Highlands.
Who cannot be a Candidate?
- A person who is serving a sentence of imprisonment in a penal or correctional institute.
- A corporation.
- A person acting as an executor or trustee or in any other representative capacity.
- A person who ceases to be a Canadian citizen.
- A person who is not a resident, the owner or tenant of land or the spouse of an owner or tenant of land in the municipality.
- An employee of the municipality or local board unless he or she takes an unpaid leave of absence beginning the day the employee is nominated and resigns if elected to the office.
- A person who is not an employee of the municipality but who is the Clerk, Treasurer, Integrity Commissioner, Auditor General, Ombudsman or registrar referred to in section 223.11 of the Municipal Act, 2001 or an investigator referred to in subsection 239.2 91 of the municipality or a person who is not an employee of the municipality but who holds an administrative position of the municipality.
- A judge of any court; a member of the Legislative Assembly of Ontario or the Senate or House of Commons of Canada.
- A public servant within the meaning of the Public Service of Ontario Act, 2006.
- A federal employee within the meaning of the Public Service Employment Act.
- A person who is prohibited from voting in a municipal election according to the Municipal Elections Act, 1996 or the Municipal Act, 2001.
- A person who has violated financial requirements for filing financial information in the previous election.
- A person who has been convicted of a corrupt practice under the Municipal Elections Act, 1996 or of an offence under the Criminal Code (Canada) in connection with an act or omission that relates to an election to which the Municipal Elections Act, 1996 applies.
*Despite the above disqualification, MPs, MPPs and Senators may be nominated for municipal office without having to resign their current seat in parliament. However, by 2:00 p.m. on August 19, 2022 (Nomination Day), MPs, MPPs and Senators will be required to resign from their current seats should they wish to continue to seek municipal office. If you are a federal or provincial cabinet minister, you must step down from cabinet prior to filing your nomination and must resign your seat by the close of nominations.
Nomination Process
Nominations will be accepted at the Municipal Office during regular business hours from May 2, 2022, until 2:00 p.m. on Friday, August 19, 2022 (Nomination Day).
Nominations must include:
- the prescribed Nomination Paper form
- the prescribed Declaration by at least 25 persons endorsing the nomination who are eligible to vote
- a Declaration of Qualifications
- a completed Consent to Release Personal Information
- the prescribed nomination filing fee:
$200 for Reeve
$100 for Deputy Reeve and Councillors
Candidates are requested to bring proof of identity and residence and the unsigned forms with them to the Municipal Office where they are to be signed in front of the Returning Officer or Deputy Returning Officer and filed.
You must contact the Clerk to make an appointment to file your nomination papers.
Nomination Forms
- Candidates Introductory Letter
- Form - Nomination Paper
- Form - Endorsement of Nomination (25 Signatures)
- Form - Declaration of Qualifications (Council)
- Form - Consent to Release Personal Information
- Election Accessibility Plan 2022
- Municipal Elections Act
- Municipal Act
- Ministry of Municipal Affairs and Housing - Candidates' Guide
- Ministry of Municipal Affairs and Housing - Municipal Elections
- Ministry of Municipal Affairs and Housing – Ontario Municipal Councillor’s Guide
- Ministry of Municipal Affairs and Housing - Information Session Slides
- AMO Guide for Candidates - Lead Where You Live
- Election Campaign Advertising Policy
- Election Sign Policy on Provincial Roads
- Election Sign Policy on County Roads
- Township of Lanark Highlands Election Procedures
- Form - Broadcaster/Publisher Information Sheet
- Form - Financial Statement - Auditor's Report
- Key Dates
- Ward Maps
- 2022 Council/Committee Calendar
- Use of Corporate Resources for Election Purposes
- Code of Conduct for Members of Council and Local Boards
- Council – Staff Relations Policy
- Accountability and Transparency Policy
- Council Remuneration and Expense Policy
- Delegation of Powers and Duties Policy
- Delegation of Certain Duties During Restricted Acts
- Procedural By-Law 2012-1205 & Amendments 2015-1313, 2018-1470 and 2021-1700
- School Board Trustee Contact Information
75 George Street,
PO BOX 340
Lanark, Ontario
K0G 1K0
613-259-2398
1-800-239-4695
Hours of Operation:
Monday to Friday - 9:00 a.m. to 4:00 p.m.